You got questions, we got answers!
Have any questions about your order?
Please direct all rants, raves, and questions regarding Arlo Goods or your order to firstname.lastname@example.org. We aim to reply to all emails within 48 hours, so please be patient! Do not DM us about order issues, it might get lost. Email is the best way to reach us.
When should I expect my items?
All orders shipped within the United States are sent via USPS. Shipping prices are calculated during checkout and are based on weight and your location. We ship items out every Wednesday!
What about International Shipping?
For international shipping head over to our Etsy Shop, we ship worldwide!
What if it never comes?
We are a small, fledgling company, we cannot accept responsibility for packages that have been stolen, mis-delivered, or lost. All shipping responsibility lies with USPS after departing Arlo Goods and it is up to the customer to file a claim for missing packages, which can be done HERE. Once USPS marks the package as "Delivered", the customer is liable if any loss of theft occurs and those items cannot be refunded.
Tell me about your refund policy.
On the small chance you don't love your new item, we are happy to help give you a full refund. You have 7 days from your order delivery date to drop off your return with USPS. Email requests to email@example.com to start the return process. All items must be unworn, unaltered, and in new sellable condition in order to be accepted for return or store credit.
Do you do Wholesale?
We most certainly do! Arlo's current wholesale catalog is available by request. Inquiries can be emailed to Marissa at firstname.lastname@example.org.
Please be in touch with the store name, website and/or social media & any general information I should know about the shop! I'm happy to discuss my wholesale availability and your store's needs.
Want to collaborate?
We’re always open to collaborations with like-minded companies and organizations. Please contact us at email@example.com to discuss working together.
Want to feature Arlo Goods? Please contact us at firstname.lastname@example.org for any press questions or inquiries.